Help Center
Find answers to common questions and get the help you need
Getting Started
How do I create my first reservation?
To create your first reservation, log into your LimoDrop dashboard and click the "New Reservation" button. Fill in the customer details, pickup and dropoff locations, date and time, and select a vehicle. The system will automatically calculate pricing and send confirmation to the customer.
How do I add vehicles to my fleet?
Go to the Fleet Management section in your dashboard and click "Add Vehicle". Enter the vehicle details including make, model, year, license plate, and capacity. You can also upload photos and set maintenance schedules.
Can I try LimoDrop before purchasing?
Yes! We offer a 14-day free trial with full access to all features. No credit card required. You can start using LimoDrop immediately after signing up.
Account & Billing
How does billing work?
LimoDrop uses a subscription-based pricing model. You can choose from our Starter, Professional, or Enterprise plans. Billing is monthly or annual, and you can upgrade or downgrade your plan at any time.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), ACH bank transfers, and wire transfers for enterprise customers. All payments are processed securely through Stripe.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time from your account settings. Your account will remain active until the end of your current billing period.
Technical Support
Is there a mobile app?
Yes! LimoDrop has mobile apps for both iOS and Android. The mobile app allows drivers to view their schedules, navigate to pickup locations, and update trip status in real-time.
Do you offer API access?
API availability depends on the configured platform services and tenant access. Review the API resource page for the current public documentation.
What browsers are supported?
LimoDrop works with all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your preferred browser for the best experience.
Features & Integrations
Are accounting integrations available?
Accounting integration availability depends on provider configuration and tenant access. Contact the team for current integration status.
Are location integrations available?
Location and mapping availability depends on provider configuration and tenant access.
Can the customer portal be customized?
Portal customization options depend on the selected platform configuration and tenant access.
Still Need Help?
Can't find the answer you're looking for? Our support team is here to help you succeed.